Refund and Cancellation Policy

Effective Date: September 10, 2026

DummyFares.com provides Flight Itineraries, Verifiable Flight Reservations, hotel reservations, and related travel documentation services as a practical, lower cost alternative to purchasing fully paid travel arrangements before your plans are finalized.

We understand that visa and travel plans can change. At the same time, our service involves preparing or creating a reservation specifically for your order. Once that service has been completed and delivered, the associated work and reservation cost have already been incurred. This is why completed orders are generally non refundable.

Please read the policy below before placing your order.

1. When Is an Order Considered Fulfilled?

A Flight Itinerary order is considered fulfilled once the requested itinerary has been prepared and delivered to you.

A Verifiable Flight Reservation order is considered fulfilled once the temporary reservation with a live PNR has been successfully created and delivered according to the service purchased.

A Hotel Reservation order is considered fulfilled once the requested reservation documentation has been prepared and delivered.

Once the applicable service has been fulfilled, the order is generally non refundable, except where otherwise stated in this policy or required by applicable law.

2. Refunds Before Issuance

If you request cancellation before we begin processing or issuing your reservation, you may be eligible for a full refund.

Please contact our support team as soon as possible with your order details.

Because some services are processed or delivered very quickly, we cannot guarantee that a cancellation request will reach us before processing begins.

If the reservation has already been created, processed, or delivered when we receive your request, the order will be treated as a completed service.

3. Flight Itinerary Refunds

A Flight Itinerary is a digital travel documentation service.

Once the itinerary has been prepared and delivered, the service has been fulfilled and is non refundable.

This includes situations where:

  • Your plans later change
  • You no longer need the itinerary
  • You entered incorrect travel details
  • You decide that you need different travel dates or a different route
  • You later decide that you need online airline verification
  • Your visa application is delayed, refused, or withdrawn
  • You prefer a different document design or format

If you purchased a Flight Itinerary but later require a Verifiable Flight Reservation, please contact us. Where available, we may offer an upgrade by paying the applicable price difference or service charge.

4. Verifiable Flight Reservation Refunds

A Verifiable Flight Reservation involves creating a temporary airline reservation with a live PNR.

Once the reservation has been successfully created and delivered, the service has been fulfilled and is generally non refundable.

This is because creating the reservation involves a service and reservation cost at the time of issuance. That cost is incurred even if you later decide not to use the reservation.

A later change of plans does not reverse the work or cost involved in creating the original reservation.

5. What If My Verifiable Reservation Is Not Working When I Receive It?

If your Verifiable Flight Reservation cannot be verified when it is initially delivered, please contact us promptly.

We will check the reservation and, where appropriate, correct the issue or provide a suitable replacement reservation.

If we are unable to provide the Verifiable Flight Reservation service you purchased, a refund may be provided to the original payment method.

We ask that you give our support team a reasonable opportunity to investigate and resolve an issuance problem before requesting a refund.

6. Reservation Validity and Expiry

Temporary flight reservations do not remain active indefinitely.

Validity is controlled by the airline’s reservation system and can vary depending on the airline, route, availability, and travel date.

A Verifiable Flight Reservation may therefore be active when issued and later expire automatically.

If the reservation was successfully issued and active when delivered, its later expiry is part of the normal nature of a temporary reservation and does not make the completed service refundable.

We do not guarantee a fixed validity of 7, 14, 20, or any other specific number of days.

For this reason, we provide flexible and scheduled delivery options where available so you can receive your reservation closer to the date you need it.

7. Changes to a Verifiable Flight Reservation

Please review your details carefully before your Verifiable Flight Reservation is issued.

Once issued, even a change that appears small may require us to create an entirely new airline reservation.

Changes may include:

  • Travel date
  • Origin or destination
  • Airline
  • Flight or routing
  • Transit point
  • Passenger details
  • Adding another passenger

Because a new reservation creates a new service and associated reservation cost, additional charges may apply.

The original payment cannot normally be transferred to a completely new reservation after the first reservation has already been successfully issued.

If a minor correction can be completed without creating a new reservation, we will always try to assist where reasonably possible.

8. Changes to a Flight Itinerary

Flight Itineraries are more flexible than Verifiable Flight Reservations.

In many cases, we may be able to assist with reasonable corrections or changes to a Flight Itinerary.

Please contact our support team with the requested change, and we will let you know what is possible.

A substantial change that requires a completely new service may be subject to an additional charge.

9. Change of Plans or No Longer Needed

We understand that travel plans can change unexpectedly.

However, if your reservation or itinerary has already been prepared and delivered, the service has already been completed.

For this reason, we cannot normally provide a refund simply because:

  • You changed your travel plans
  • Your appointment changed
  • You booked another flight
  • You no longer need the document
  • You decided not to travel
  • You selected the wrong dates, route, or passenger details

We will still try to help with available alternatives or corrections where reasonably possible.

10. Visa Refusal or Visa Processing Delays

DummyFares.com provides travel documentation as an alternative to committing to the cost of a fully paid airline ticket before your visa decision.

Visa approval, refusal, processing time, and requests for additional documents are determined by the relevant visa authority and depend on the complete application.

A visa refusal or processing delay therefore does not make a successfully completed DummyFares.com order refundable.

Our service fee covers the reservation or documentation service provided, not the outcome of the visa application.

11. Airline and Immigration Decisions

Flight reservations and onward travel documentation are commonly used for travel documentation purposes, but DummyFares.com does not control decisions made by airlines, immigration officers, embassies, consulates, or other authorities.

A refund is therefore not normally available solely because a third party:

  • Requests additional documentation
  • Requests a fully paid airline ticket
  • Refuses boarding or entry
  • Makes a different immigration decision
  • Does not accept a temporary reservation for a particular purpose

If your requirement specifically calls for a fully paid or ticketed flight, you should purchase an actual airline ticket.

12. Airline Changes and Temporary Reservation Cancellation

Airlines and reservation systems may change schedules, flights, availability, or reservation status after issuance.

DummyFares.com cannot control these external airline system changes.

Where a temporary reservation was valid and successfully delivered, a later airline schedule change, automatic expiry, or cancellation does not normally qualify for a refund.

If an issue occurs immediately after issuance, please contact us and we will check what assistance or replacement may be available.

13. Document Format and Appearance

Airlines and reservation systems use different document formats.

A Verifiable Flight Reservation may therefore look different depending on the airline or system used and may show wording such as:

  • Reserved
  • On Hold
  • Confirmed
  • Pending Ticketing
  • Ticketing Time Limit

It may also not display information such as an e ticket number, fare, payment details, baggage allowance, or gate number.

These differences are normal for temporary reservations and do not make a successfully issued reservation refundable.

For Flight Itineraries, customers can review the representative sample available on our website before ordering.

14. Specific Airline or Flight Requests

We aim to provide a suitable reservation available for your requested route and dates.

However, temporary reservation availability is not the same as normal paid ticket availability. A specific airline, flight number, connection, or routing may not always be available.

If a particular airline, transit point, flight, arrival date, or route is essential, please tell us before issuance.

Once a suitable reservation has already been issued, requesting a different airline, flight, or route may require a new paid reservation and does not make the original completed reservation refundable.

15. Incorrect Customer Information

Customers are responsible for checking the information submitted when ordering.

Orders are generally not refundable where a new reservation is required because incorrect information was provided by the customer.

If you notice an error, please contact us immediately. If processing has not yet started, we will try to correct it before issuance.

16. Our Approach to Completed Reservations

We want this policy to be straightforward.

DummyFares.com charges a relatively small service fee to provide travelers with an alternative to committing to the full cost of an airline ticket before their travel plans are finalized.

Once we create and deliver the reservation you ordered, the work has been completed and the associated service or reservation cost has already been incurred.

This is why an issued reservation cannot generally be treated like a physical product that can simply be returned, exchanged, or resold.

Where something is genuinely wrong with the service we delivered, we want the opportunity to check it, correct it, or replace it. If we cannot provide the service you purchased, we will handle the matter according to this Refund Policy and applicable law.

Our goal is to provide a suitable available solution and assist reasonably when something needs attention.

17. How Approved Refunds Are Processed

Where a refund is approved, it will be returned to the original payment method whenever possible.

Refunds are processed through the applicable payment provider used for the transaction.

After we process a refund, the time required for it to appear in your account depends on your bank, card issuer, payment provider, and payment method.

Processing can take up to 15 business days in some cases.

18. How to Request Assistance or Cancellation

If you need to cancel an unprocessed order, report an issuance problem, or request assistance with an existing reservation, contact:

Email: info@dummyfares.com

Please include your order or booking reference so our team can locate your reservation quickly.

19. Agreement to This Policy

By placing an order with DummyFares.com, you acknowledge that you have reviewed this Refund and Cancellation Policy and understand the nature of the service purchased, including the limitations of temporary reservations and the refund conditions that apply after a service has been fulfilled.

This Refund and Cancellation Policy should be read together with our Terms and Conditions and Privacy Policy.

Nothing in this policy limits any refund, cancellation, or consumer rights that cannot legally be excluded under applicable law.